At SubKart, we specialize in providing digital products such as subscriptions, gift cards, and top-up services. Due to the nature of digital goods, all sales are generally considered final. However, we aim to ensure a fair and transparent experience for our customers.
1. No Returns on Digital Products
All digital products, including codes, accounts, and subscriptions, are non-returnable and non-refundable once delivered. This is because digital items cannot be returned once accessed or used.
2. Invalid or Non-Working Codes
If you receive a code that is invalid or not working, you must contact our support team within 24 hours of purchase. We will verify the issue and provide a replacement or solution if the claim is valid.
3. Incorrect Orders
Customers are responsible for ensuring that the correct product, region, and value are selected before completing the purchase. We do not offer refunds for incorrect purchases.
4. Duplicate Payments
In case of duplicate transactions, customers are required to provide proof of payment. After verification, the extra amount will be refunded to the original payment method.
5. Fraudulent Activity
SubKart reserves the right to refuse or cancel any order suspected of fraud or unauthorized activity. Refunds in such cases will be processed after investigation.
6. Processing Time
Any approved refund or replacement request will be processed within 3–7 business days.
7. Contact Us
If you have any issues with your order, please contact our support team with your order details for quick assistance.
